Terms and conditions

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The Legal Bit

1. Scope of Online Physiotherapy Services

The Company provides online physiotherapy consultations, advice, and related services via virtual platforms (e.g., video calls, chat, email). These Services are intended to assist you in managing and improving your physical health remotely. However, due to the nature of online consultations, the Services are limited and may not replicate the level of assessment or care provided during in-person physiotherapy sessions.

2. Information Disclosure and Accuracy

In order for us to provide you with effective and appropriate advice, it is essential that you provide complete, accurate, and up-to-date information about your medical history, current condition, symptoms, and any other relevant details. This includes information about past injuries, physical limitations, and any medications you may be taking.

You agree that it is your responsibility to disclose all relevant information and to ensure the accuracy of the details provided. Failure to provide comprehensive or accurate information may result in incomplete or inappropriate advice, which may not be suitable for your specific situation.

3. Limitation of Liability

Online physiotherapy consultations inherently lack the benefits of personal, in-person assessments, and physical examination. As such, the Company cannot guarantee the effectiveness or accuracy of the advice provided based solely on the information you disclose remotely.

By using our Services, you acknowledge and agree that:

The Company is not responsible for any outcomes or consequences arising from reliance on advice provided through online consultations.
We cannot be held liable for any errors, injuries, damages, or losses (including financial or health related) resulting from incomplete, inaccurate, or misleading information provided by you.
The advice and recommendations provided are based on the information available during the online consultation, and the absence of a physical examination or in-person interaction may affect the thoroughness and accuracy of our assessment.

If you experience any issues or complications with your condition following our online advice, we strongly recommend seeking an in-person consultation with a licensed physiotherapist or healthcare professional for further evaluation.

4. No Personal or In-Person Interaction

You understand that the nature of our online services limits the opportunity for in-person interaction. This restriction may impact our ability to fully assess your condition or provide hands-on treatment, which could result in less accurate or incomplete advice compared to a face-to-face consultation.

5. Disclaimer of Warranties

All online services are provided "as is" and "as available," without any express or implied warranties of any kind. While we strive to provide accurate, effective, and safe advice, we make no representations or warranties regarding the effectiveness or accuracy of the advice provided.

You acknowledge that no treatment can guarantee results, and we do not promise or warrant that the advice or services we provide will resolve your issue or prevent future injuries.

6. Client Responsibility

You are solely responsible for ensuring that you follow the advice and exercises provided by the Company. If you have any concerns or if new information arises, it is your responsibility to seek additional professional guidance. If your condition worsens or you experience any adverse effects, it is your responsibility to cease the recommended activities and consult with a healthcare professional in person.

It is also your responsibility to ensure that you are physically able to perform any exercises or activities recommended in your online consultations. If you have any medical conditions, physical limitations, or concerns about your ability to participate in certain activities, you should consult with a healthcare provider before proceeding.

7. Amendments

The Company reserves the right to amend, modify, or update these Terms and Conditions at any time, without prior notice. Any changes to these Terms and Conditions will be posted on our Website and will apply to any future use of our Services. It is your responsibility to review these Terms regularly to ensure you are aware of any updates.

8. Confidentiality and Privacy

We are committed to protecting your privacy and confidentiality. Any personal information provided to us will be handled in accordance with our Privacy Policy and GDPR. By using our Services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

10. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the use of all our online services. No other terms or conditions shall apply unless expressly agreed to in writing by both parties.

By using our online services, you confirm that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please contact us at fixup.gl@gmail.com

At FixUp we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services provided via our website: www.fixupnow.co.uk By accessing or using our Website and Service, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms outlined in this Policy, please do not use our Service.

1. Information We Collect

We collect personal information to provide you with the best possible services. The information we collect may include:

Personal Information: When you sign up for our service, request an online consultation, or interact with our Website, we may collect your name, email address, phone number, and other contact details.
Health Information: As part of our triage service, you may provide health-related information such as your medical history, symptoms, physical limitations, current condition, and any other health information relevant to the triage assessment. This will be primarily over a video call and therefore no written confidential information or on a questionnaire submitted over e-mail which will be stored as per GDPR guidlines if at all.
Payment Information: Any payments are collected through paypal and therefore using a secure third party. Please see PayPal terms and conditions of use.
Usage Data: We may collect information about how you interact with our Website, including IP addresses, browser type, operating system, and activity on the site (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To conduct your online physiotherapy triage consultation, assess your symptoms, and provide recommendations for further care or treatment.
To Communicate: To respond to your inquiries, provide updates regarding your consultation, and send relevant health tips, appointment reminders, or follow-up communications.
To Process Payments: To process and confirm payment transactions related to the services you request.
To Improve Our Services: To analyse usage data and feedback to improve the quality, effectiveness, and accessibility of our Website and services.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and ethical guidelines regarding healthcare services and data protection.

3. How We Protect Your Information

We are committed to maintaining the confidentiality and security of your personal and health information. We implement industry-standard physical, technical, and administrative safeguards to protect your data, including:

Encryption: Your health information and personal details are kept to a minimum on written questionaire not asking enough details of yourself in order to protect confidentiality.
Data Access Control: We restrict access to your personal information to authorised personnel only, and we implement strict protocols for managing sensitive data.
Data Storage: We store your personal and health information securely in compliance with relevant privacy laws and regulations, and we retain it only as long as necessary for the provision of our services.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We will never share or sell your personal or health information to third parties for marketing purposes. However, we may share your information in the following situations:

With Healthcare Providers: If necessary, we may share your information with healthcare professionals or other specialists for follow-up care, referrals, or further consultation.
Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, hosting providers) who assist us in providing our services. These third parties are obligated to protect your information in accordance with applicable privacy laws and this Privacy Policy.
Legal and Regulatory Requirements: We may disclose your information if required by law, regulation, or court order, or to protect our legal rights or the safety of others.

5. Your Rights and Choices

You have certain rights with respect to your personal information, including:

Access: You can request access to the personal and health information we hold about you.
Correction: You can request corrections or updates to any inaccurate or incomplete personal or health information.
Deletion: In certain circumstances, you may request that we delete your personal or health information, subject to applicable legal and regulatory requirements.
Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.
Withdrawal of Consent: we rely on your consent for processing your information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at fixup.gl@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and improve your user experience.

You can control cookies through your browser settings, but please note that disabling cookies may impact the functionality of certain features of our Website.

7. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal or health information from minors. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: fixup.gl@gmail.com

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